Check safety sensors (also called photo-eyes) – they could be misaligned, dirty, defective or have a bad wire connection. Also check to see if pressing and holding your wall button works to get the door to close (this overrides the sensor system).
This could be caused by several different issues – first check to make sure you don’t have a broken spring or cable. You never want to force a door closed in either of those situations.
It could also be a slight adjustment is needed to the operator forces or that the door and/or operator is just dry.
Align, clean or replace as needed.
This is typically a broken or frayed cable – do not run the door until it is repaired. Running a door with a cable issue can cause the door to come off track and is very dangerous and can cause damage to the door.
You most likely have a broken spring. It is common for the cables to drop from the drums when a spring breaks and it is not recommended to force the door to open. It is very dangerous and can cause damage to the door. Call for service.
The track could be bent or the door may be in need of a slight adjustment. We recommend annual maintenance to ensure all bolts are properly fastened and party are properly lubricated.
This could be either an adjustment issue, the door being in need of lubrication or a broken hinge.
You may have a broken spring and the operator is sensing that the door is resisting and shuts itself down. Another possible issue would be a worn internal drive gear.
Replace the battery. If it’s not sending a consistent or strong signal you can clean the battery terminals with a Q-Tip and a small amount of rubbing alcohol.
Check the wall control. On most models there is a “lock” switch. This can be inadvertently activated and will lock out all accessories until it’s disengaged.
The spring tension needs to be adjusted. Service by a qualified and knowledgeable technician is recommended.
Logic board is failing.
Check for a broken roller or bent track.
Check for misaligned, dirty or defective safety sensors.
This is usually caused by worn part(s) such as rollers, hinges and bearings are the most common. Doors that are very dry and not maintained annually will not run as well and will wear out faster.
Internal drive gear is wearing and/or bent.
Internal drive gear is worn and needs replacement.
NOTE: Some operator models are no longer manufactured and parts are no longer available. We strive to repair all operators that are in otherwise good working condition as long as they meet federal safety rules and requirements.
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