Solutions to Garage Door Problems

1. Door won’t close or goes down a few inches and reverses

2. Door closes part way and then reverses

3. Door is going down crooked or crooked in the opening when closed

4. Door won’t open and is very heavy

5. Door is jammed

6. Door makes popping noise when operating

7. Operator opens door part way and then shuts down

8. Remote not working

9. None of the radio controls or the wall control aren’t working

10. Door won't stay open

11. Operator works intermittently

12. Door off track

13. Radio controls will open but not close the door

14. Door makes scraping noise

15. Operator makes a grinding noise

16. Operator runs but won’t move door

 None of these situations apply?  Give us a call or fill out this form to set up an appointment.


1. Door won’t close or goes down a few inches and reverses

Check safety sensors (also called photo-eyes) – they could be misaligned, dirty, defective or have a bad wire connection. Also check to see if pressing and holding your wall button works to get the door to close (this overrides the sensor system).


2. Door closes part way and then reverses

This could be caused by several different issues – first check to make sure you don’t have a broken spring or cable. You never want to force a door closed in either of those situations.

It could also be a slight adjustment is needed to the operator forces or that the door and/or operator is just dry.

Align, clean or replace as needed.


3. Door is going down crooked or crooked in the opening when closed

This is typically a broken or frayed cable – do not run the door until it is repaired. Running a door with a cable issue can cause the door to come off track and is very dangerous and can cause damage to the door.


4. Door won’t open and is very heavy

You most likely have a broken spring. It is common for the cables to drop from the drums when a spring breaks and it is not recommended to force the door to open. It is very dangerous and can cause damage to the door. Call for service.


5. Door is jammed

The track could be bent or the door may be in need of a slight adjustment. We recommend annual maintenance to ensure all bolts are properly fastened and party are properly lubricated.


6. Door makes popping noise when operating

This could be either an adjustment issue, the door being in need of lubrication or a broken hinge.


7. Operator opens door part way and then shuts down

You may have a broken spring and the operator is sensing that the door is resisting and shuts itself down. Another possible issue would be a worn internal drive gear.  


8. Remote not working

Replace the battery. If it’s not sending a consistent or strong signal you can clean the battery terminals with a Q-Tip and a small amount of rubbing alcohol.


9. None of the radio controls or the wall control aren’t working

Check the wall control. On most models there is a “lock” switch. This can be inadvertently activated and will lock out all accessories until it’s disengaged.


10. Door won't stay open

The spring tension needs to be adjusted. Service by a qualified and knowledgeable technician is recommended.


11. Operator works intermittently

Logic board is failing.


12. Door off track

Check for a broken roller or bent track.


13. Radio controls will open but not close the door

Check for misaligned, dirty or defective safety sensors.


14. Door makes scraping noise

This is usually caused by worn part(s) such as rollers, hinges and bearings are the most common. Doors that are very dry and not maintained annually will not run as well and will wear out faster.


15. Operator makes a grinding noise

Internal drive gear is wearing and/or bent.


16. Operator runs but won’t move door

Internal drive gear is worn and needs replacement.

NOTE: Some operator models are no longer manufactured and parts are no longer available. We strive to repair all operators that are in otherwise good working condition as long as they meet federal safety rules and requirements.

None of these solutions work for you?

Call us! 920-393-1393

©2018 The Bay Family of Companies.